Technical Support
Function and services available
The primary function of Technical Support is frontline with 24 hour coverage, 365 days a year. The call centers located in Chicago and Dallas help you resolve technical issues with Abbott products. Technical Support is the official department to initiate all product investigations for the division.
Technical Support is comprised of over 200 highly-trained Medical Technologists, with an average of eight to ten years of clinical laboratory experience. Abbott provides extensive training to prepare these Customer Technical Advocates (CTAs) to handle a kaleidoscope of issues, including:
- General information requests
- Specific reagent and instrument concerns
- Product complaints
- Customer training
- Onsite startups for some instrument systems
Technical Support services over 22,000 customers throughout the United States and handles approximately one million calls per year.
Technical Support is committed to providing our customers with the highest standard of service in a friendly and professional manner to ensure optimal performance of Abbott’s products.
